Pocono Family YMCA

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Program Policies

Registration Policy:

Payment for programs is required at time of registration in order to secure your enrollment.

Classes are held monthly. Members may register on the 5th of the month prior.  Non-members may register the 15th of the month prior to the start of the monthly session.  Many of our programs require a minimum number of participants; we ask that you register at least one week before the start of a program to ensure minimum enrollment is reached.  Youth sports programs run for 6 to 10 weeks and registration deadlines will be posted. 

The YMCA reserves the right to cancel, reschedule, or combine classes that do not have sufficient enrollment. In the event of a cancelled class for lack of enrollment, a full refund or credit will be issued.

 

Program Refund Policy:

All withdraw requests must be submitted in writing for a refund or credit to be issued.  All cancellations will be effective the date of the written request. 

  • Up to one week before the start of the program - 100%
  • After the start of the program - a prorated YMCA credit* based on the number of classes missed
  • After the program has ended - No refunds or credits

Other Notes:

  • No credits will be issued for individual classes missed for personal reasons.
  • Makeups will be at the discretion of the program director.
  • Programs such as preschool, child care and camp require a registration fee that is non-refundable.  Participant cancellation in these programs will result in loss of deposit. 
  • If participant withdraws early from a program due to medical reasons, a prorated YMCA credit* may be issued if accompanied by a doctor's excuse. 
  • Program cards/Premium class cards are NON-REFUNDABLE, but do not expire.

* YMCA credits will expire after one year.